How to refund a POS transaction

1.FIND the member's name that was used for the transaction.

2. Click the OTHER button

3. Select FIND RECEIPT  to see the receipt list. 

4. Locate the receipt for the transaction and double click on it.

5. Click the REFUND Receipt button at the bottom of the screen.

6. Highlight each item on the list that you DO NOT want to refund, and choose Delete.

7. When you have the items you WANT to refund choose Refund Now.

8. You must now select the same form of payment of the original transaction. If it was Cash or Check, choose Print Receipt then Done. If the form of payment was credit card, you will have to Process the credit card refund, wait for the computer to dial the transaction, then select OK. Confirm transaction date when asked (original purchase date OR today)

9. Then Print Receipt and choose Done.

Click for a demonstration