Networking Computers

Coral Springs Software does not provide network troubleshooting, or assistance in setting up a network. We leave that to the experts. Our Support Staff will ONLY provide assistance with technical issues regarding QuikCheK Software.

Network troubleshooting is something that requires a technician to physically be at your facility (in order to check the network settings, hub, physical connections, protocols, operating systems, etc.) and cannot be done effectively over the phone. It is recommended that you have a network technician on call for your facility, or at the very least a technically inclined employee or member to manage and maintain your network. Trying to troubleshoot a computer network over the phone is like helping someone repair a carburetor over the phone. Close to impossible.

This page is intended to help our users with some of the most common networking issues. If you do not see your problem listed here, it is recommended that you contact your IT person. Please do not call our tech support for assistance with networking issues; we will either refer you to this page, or recommend that you seek the help of a network technician.

"Network Initialization failed" when opening QuikCheK

This error means that the QuikCheK program on this computer cannot find the T drive. To troubleshoot this problem, follow the steps below.

1. Make sure the server is running. If the server is not on, turn on the server and try QuikCheK again. QuikCheK should be working.
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2. If the server was running, go to the problem workstation. Open up My Computer. Do you see a (T:) drive, such as "C on server" or "C on back office?" If you do, try to open the T: drive. If you get an error follow the instructions below. If you do not get an error, QuikCheK must be working. Try opening QuikCheK again.
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3. Go to a computer that has QuikCheK working. Right click on My Computer and choose properties. Click on the Computer Name tab at the top. You will see the Full Computer Name, as well as the Workgroup. Write this information down, you will need it. With this information, go to the problem computer. Right click on My Computer, Choose Properties, and again click on the Computer Name tab. Check to see if the Workgroup name is the same - most likely it is not - and this is the problem. Refer to the Solutions below. If the workgroup names do not match, follow Solution A. If they DO match, follow Solution B.

Solution A:If the workgroup names do not match, on the problem computer click "Change" on the bottom of the Computer Name tab. Do not change the Computer Name, just change the Workgroup name to match the rest of your computers.
Click OK, and you may have to restart your computer. Now try QuikCheK, it should be working. If QuikCheK still returns the error "Network Initialization failed", you may try Solution B.

Solution B: You may have a loose, disconnected, or damaged or defective network cable. Make sure all networking cables are connected properly. To see a picture of what an ethernet cable (networking cable) looks like, click below. We recommend that you disconnect the cable at the back of the computer, wait 3 seconds and reconnect. When you are connected you should see 2 lights blinking, usually yellow or green. If they're not on and blinking, you are not on the network! And what does that mean? Your cable may be damaged, it may have a bad connection, or wires could be loose, etc.

View Network Components

Last Shot: If you are still having trouble, and you are certain that ALL cables are plugged in securely, try the following steps.

1) On all computers, right click on My Computer and choose Properties. When System Properties comes up, click on the Computer Name tab. Write down the "Full Computer Name" for all computers (this is not the computer description).

2) Once you have written down the Computer Names, go to the problem computer. Click Start, and then Run. In the Run window, type command; a DOS window will open. In the DOS window, type ping servername, where servername is the name of your server. Example: ping office or ping server. Then press enter.

3) If your computer can see the server, you will get a series of four replies (see picture below). Once you get this response, type exit to close the DOS window. The computers should be seeing each other fine, and the T drive should now open when you try it.

(Above) Series of four replies that the ping request should return.

4) If you do not get a series of replies, and instead get a message similar to "Ping request could not find the host server. Please check the name and try again", then the computers are still not communicating. At this point you have a problem that is more complicated than average, and a network technician is needed. Please contact a network technician in your area.

When you are done, restart all computers, restarting the server first. Open My Computer and double click on the T drive. If it opens then QuikCheK will work fine. That's your key, once the T drive opens fine you know QC will work!

How to Map a Network Drive - T drive

Mapping a T drive - go to a computer that QuikCheK is working on, open My Computer, highlight the T drive. Write down the full name of that icon.
Example: C on Server (T:)....C on backoffice (T:)....QC on Server (T:)

1. Open My Computer
2. Click Tools > Map network drive
3. Change the drive letter to T
4. Click Browse > open Entire Network > open Microsoft Windows network
5. Open your workgroup, should be your listed as your clubname, or possibly MSHome or Workgroup.
6. Double click on the server computer
7. You should see a C folder or QC folder
8. Double click on the one that is used for your T drive, check mark "Reconnect at Logon". Click Finish.
9. Try QuikCheK.

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